RETURN & WARRANTY POLICY

 

(Wholesale / B2B Transactions Only)

 

 

 

1. Scope of Application

 

This website operates strictly as a wholesale (B2B) sales platform.

 

All orders placed through this website are treated as business-to-business (B2B) transactions, regardless of order quantity, buyer size, or intended use of the goods.

 

Consumer protection legislation, including the Consumer Rights Act 2015, does not apply to purchases made via this website.

 

 

 

2. Nature of Wholesale Orders

 

As a wholesale supplier, Aulola supplies goods for commercial purposes.

 

Wholesale purchases are not made on a sale-or-return or consignment basis, unless explicitly agreed in writing in advance.

 

Responsibility for stock selection, pricing, sales performance, and inventory management rests solely with the buyer.

 

3. Returns Eligibility

Returns are accepted only in the following circumstances:

• The goods are defective at the time of delivery, or

• The goods supplied are incorrect (wrong item, quantity, or specification)

 

Returns are not accepted for, but not limited to, the following reasons:

• Unsold or slow-moving stock

• Change of mind or commercial decisions

• Over-ordering or stock surplus

• Goods held or stored for an extended period

• Products that have been used, resold, or altered

 

 

 

4. Notification Timeframe

 

Any return request must be reported to Aulola within 10 calendar days of receipt of goods.

 

Requests made after this period will not be accepted, regardless of reason.

 

 

 

5. Return Authorisation

 

All returns must be authorised in advance by Aulola.

• Buyers must contact us before returning any goods

• A Return Authorisation (RA) reference will be issued if approved

• Returns sent without authorisation will be refused

 

The RA reference must be clearly marked on the outer packaging.

 

 

 

6. Condition of Returned Goods

 

Approved returns must:

• Be unused and in original packaging

• Be securely packaged to prevent damage in transit

• Include a valid, traceable return tracking number

 

Aulola is not responsible for any damage caused by improper packaging or handling during return transit.

 

 

 

7. Costs & Handling

• Buyers are responsible for return shipping costs

• Inspection, handling, restocking, or disposal charges may apply, depending on the condition of the returned goods

• Any applicable charges will be confirmed following inspection

 

 

 

8. Defective Goods Procedure

 

If defective goods are reported within the required timeframe:

1. Buyers may be asked to provide supporting evidence (photos, videos, or descriptions)

2. Aulola will assess the issue and determine the appropriate resolution

3. Where confirmed, remedies may include repair, replacement, or refund, at Aulola’s discretion

 

Any approved refund will be processed within 3 working days after inspection.

 

 

9. Final Decision

 

Aulola reserves the right to reject any return or refund request that does not comply with this policy.

Acceptance of any order constitutes acceptance of these terms.

10. Contact Information

For return requests or warranty enquiries, please contact:

 

Email: Sales@Aulola.co.uk

Whatapps:+447496154236