> Return Policy
> What should buyers know before returning?
> How to do when receive defective items?
We always try to provide high quality products and perfect services to you and we believe that you will be pleased with your purchase from Aulola. However, when you need to return items to us in some cases, what can we do when we meet this situation? Here shows our warranty and return policy to protect your rights and help you happily shopping.
If you found there are defects happening to the goods within 10 days after receipt of goods, we recommend you contact us before returning to see if we can solve your issue and save you the trouble of returning your item. If the defects are irremediable, you could return the goods back to us for repair or replacement under our guidance.
1. Before you returning, you can contact us by email firstname.lastname@example.org, or live chat with us, or call +44 161 831 9697 to check whether the goods need return or not. During this time, you should provide us with the proofs as followings:
a. Photos of the front and back of the packaging envelope or box
b. Photo, video, screenshot, or description of the defective item
c. Photo, video, screenshot, or description of the defect or defective area
2.When you prepare your returning, please remember to put a note in your returned package indicating the following details:
a. Your order number
b. The return Item Code
c. Original tracking number
d. Your return reason, address and telephone number
3.When the warehouse receives the goods, they will check and test it, and then deal with the return, the refund time will be in 3 working days.