All the items are ordered by customer himself on our website voluntarily. We do not accept return without any good reason. Only defective items can be refunded or replaced within 10 days after delivery. All the items sold on website are with high quality, but they are not original. We don't add "Not Original" in the title of each item. To your ackwowledge, you can tell from the price. From now on, we do not accept any cancellation or refund because the products are not original. Before you place any order on our website, please read this policy carefully.
If customers insist on return or cancellation, we will charge 25% of the total amount you have paid for disposal of the items.
If customers find any faulty item within 10 days you receive the goods, we can replace them. Customers need to return the faulty items and pay for the returned postage. After we receive the goods, we will resend goods.
When contacting AULOLA(UK)LTD, please include the following information:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
Please remember to include a note in your returned package indicating the following details:
1) Your order number;
2) The returned SKU(s);
3) Original tracking number;
4) Your return reason, address and telephone number.
This note will help expedite the case processing time for you.
Please keep all packaging material as they're needed for returns. After returning the products, please provide us the tracking number of the returned package. If there is no tracking number available, a picture of shipping receipt is necessary. If you can't provide the tracking number or receipt, we will suspend handling applications until the parcel arrives at our warehouse. (It may take 15-20 days)
Please check the parcel before you sign for it. If the parcel is empty or products are damaged, please do not sign for it and contact us. After you sign for the parcel, it approves that all products are delivered safely. You can't claim the parcel is empty after signature.
R/O 53 Broughton Lane, Salford
Manchester M8 9UE
Contact Person: Andy
Tel: 01618 319 627