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    Return Policy

    We always try to provide high quality products and perfect services to you. However, if you receive our goods defective, we have warranty and return policy to protect your rights.

    Before returning goods, please contact us to tell the issues you are having. If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.

    Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.

    • 1. We do not accept return without any reasonable reasons, especially for those products without any quality problems.
    • 2. If customers insist on returning (owing to your personal reason), we will charge 50% disposal fee of the total amount you have paid.
    • 3. If customers received defective items (faulty or quality problem’ goods) within 10 days, you can return it for a replace, as well as providing us with the proofs as followings:
      a. Photos of the front and back of the packaging envelope or box
      b. Photo, video, screenshot, or description of the defective item
      c. Photo, video, screenshot, or description of the defect or defective area
      Please remember to put a note in your returned package indicating the following details:
      a. Your order number
      b. The return SKU
      c. Original tracking number
      d. Your return reason, address and telephone number
    • 4. All returns must be sent back within 10 days of receipt. A valid tracking number is requested to prove the date of returning.
    • 5. We only accept products in their original packaging & conditions. We are not responsible for any breakings, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
    • 6. All returns must be informed with acknowledge of Aulola before return. Please contact with our correspondent sales in advance before return.
    • 7. There must be a tracking number which could be followed on a related website after you returned.
    • 8. Customer is responsible for the return postage and Aulola responsible for re-sending postage.
    • 9. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.

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