A:Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.
Q: Must I register to order from you?
A: Yes. Aulola supports guest checkout. Registering with Aulola, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.
Q:I'm interested in business with you, but can I trust you?
A:Aulola boasts 13,890+ customers in UK. Among all our customers, 99.9%like us. So yes, Aulola is trustable. But you can always do your own research, browsing on Internet checking our happy customers' experience with us.
Q:What payment methods do you accept?
A:PayPal, Barclays Bank, WESTERN UNION, Credit/Debit Card, Standard Chartered. Please select a payment method that fit for you before place an order.
Q:How do I track my orders?
A:Two ways once your goods are sent:
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code
Q:How soon will you ship my order after I've made my payment?
A:Fast shipping in 3-7 days.
Q:How does the shipping cost?
A: It depends on the amount of consumption
Shipping cost for different amount:
Shipping Cost in the UK :
£3 ( Purchase < £200, Weight in 0-1 KG )
£8 ( Purchase < £200, Weight over 1 KG )
Free Shipping ( Purchase > £200 )
Q:Why haven't I received the order confirmation email/shipping notification message from Aulola?
A:If you placed an order as a guest instead of registering with us in the first place, you will not receive it.If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact our sales related to your order.
Q: Why is my order partially shipped?
A:When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we will usually notify you in advance when this happens.
Q:What can I do with defective items?
A:We need pictures or video to confirm if they are truly defective. After confirmation, you can get a refund, or ask for sending them again or combining them to the next new order.
Q: I’m interested in certain products but they are not listed on Aulola. Since you are a professional supplier, can you source them for me?
A:We would love to. Show us the product images as well as the description. It may take some time.
Q: I have put an order with Aulola. Any discount for me?
A: Buy more and save more, it is the basic rule on Aulola.
Q:Can your price be lower?
A:On Aulola, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.